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The Middle Eastern banking & financial sector is facing newer challenges in terms of narrowing spreads, new banking products and players and mergers and acquisitions. Change is the only constant factor in the dynamic arena of banking & finance. The elemental essence of how people bank in the region is undergoing rapid transformation, pushing the segment towards efficiency of operations, reduced operating margins, better asset/liability management, even promising any time and any where banking. All these changes call for a new, more dynamic, aggressive and challenging work culture to meet the demands of customer relationships, product differentiation, brand values, reputation, corporate governance and regulatory prescriptions. The main challenges faced by Middle Eastern banking are the role of financial instrumentation in different phases of the business cycle, the emerging compulsions of the new prudential norms and benchmarking the regional financial system against international standards and best practices while protecting the falling margins due to the impact of competition. Analysing the vast diversity in the size of the institutions and asset liability profiles as well, it becomes very difficult for a few of them to meet the new benchmark of global standards. The 4th Annual Achieving Operational Excellence in Financial Services, houses senior executives with regional and international expertise, who will highlight the rigours and significance of keeping with the times, indicate the role of effective service quality, identify methods of not just keeping your head above the water, but your feet firmly on the ground with the rising competition in the sector. Other key areas would include detecting methods of enhancing productivity, managing the concept of perpetual change and the implications on operations, indicative technologies driving operational excellence and the ever pressing concern of customer retention and the attitudes towards customer service within the institution. Fleming
In the current scenario where change is invisible, it is not enough if a bank intends to change with the change, but they will have to aggressively change before the change.
Director of Operations, Regional Operations Manager, Head of Quality, SVP Head of Operations, General Manager - Operations, Saudi Investment Bank Global Head of Transaction Banking, Senior Manager - Channels & Electronic Banking Services, Head of Business Re-engineering, Emirates NBD Executive - Service Delivery, Al Khaliji Chief Information Officer, Standard Chartered Bank Group Head of Service Quality, Noor Islamic Bank Assistant General Manager - Operations, BankMuscat Group Executive - Global Operations, Habib Bank Ltd GM & Business Head - India & Middle East, WIPRO Head of strategic accounts, Dell
Advisory Panel:
Chief Operating Officer, Banque Saudi Fransi Head of Quality, Noor Islamic Bank Head of Business Re-engineering, Emirates NBD Head of Trade Operations, Deutsche Bank Regional Operations Manager, HSBC SVP Head of Operations, Al Salam Bank General Manager - Operations, Saudi Investment Bank Head of Transaction Banking, Emirates NBD
CEOs, COOs, SVPs, VPs, AGMs, DGMs, MDs, Directors and Heads of: Operations, Operations and IT, Business / Organizational Excellence, Operations Re-engineering, Transaction Banking, Payments and Transactions, Cash Management, Treasury & Treasury Services, e-banking, Institutional Banking, Corporate Operations, Corporate Strategy, Automation, Trade Operations.
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Microsoft provides software and services that help people communicate, do their work, be entertained, and manage their personal lives. Over the past 30 years, innovative technology has transformed how we access and share information, changed the way businesses and institutions operate, and made the world smaller by giving us instant access to people and resources everywhere. Founded in 1975, Microsoft has been a leader in the wave of innovation that has created so much new opportunity, convenience, and value over the past three decades. During that time, we have created many new products, added new lines of business, and expanded our operations worldwide. Along the way, we are guided by our corporate mission and the six core values it reflects- Integrity and honesty, passion for customers, for our partners, and for technology, openness and respectfulness, taking on big challenges and seeing them through, constructive self-criticism, self-improvement, and personal excellence, accountability to customers, shareholders, partners, and employees for commitments, results, and quality. Microsoft Gulf opened its Dubai-based headquarters in 1991. Microsoft Gulf today oversees Microsoft activities in
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Wipro Technologies is the world's first PCMM Level 5 and SEI CMM Level certified IT Services company. We provide comprehensive IT solutions and services, including Systems Integration, Information Systems Outsourcing, Package Implementation, Software Application Development & Maintenance, and Research & Development services to corporations globally. Within the Indian market, we are leaders in providing IT solutions and services for the corporate segment in
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First published in 1998, MONEYworks is the GCC’s first personal finance and investment magazine. It provides impartial information to its readers allowing them to make informed financial decisions. The portfolio of magazines published by the group includes MONEYworks, MONEYworks Al Arabiya and PropertyWorks. Since 2006 MONEYworks has been audited by BPA and is a staunch supporter of maintaining standards and transparency within the Gulf publishing sector From humble beginnings MONEYworks has grown into the Gulf’s preeminent financial publication and with our 10 year anniversary in 2008, we hope the next decade will be as extraordinary as the last. Media Partners
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