This conference will provide delegates with all the necessary information to enhance customer experience to successfully build enterprise-wide CEM align these strategies across the organization and measure the outcomes. Case studies, panel discussions and networking with experts and industry leaders will give the delegate an interactive, experience driven learning opportunity.

Participants can find out how to benchmark their measuring and monitoring processes, how to empower services across their multiple channels and how to develop finer enterprise wide customer experience strategies. Importantly, the delegates can also learn how to overcome the crisis issues and get back to track with innovative short and long term tailored solutions. 

 

Barclays, UK, Customer Service Director – Barclays Commercial Bank

UBS, Switzerland, Head of Business Practices

Google, UK, Head of Financial Services

Piraeus Bank, Greece, Customer Experience Management Group

Intesa Sanpaolo, Italy, Head of Customer Satisfaction, International Division

 

 

• Gain a pan-European outlook on Customer Experience Management amidst the crisis
• Make a good impression improving your branding strategies
• Reap loyalty through Customer Lifecycle Management (CLM)
• Profit from distinguished relationships red carpeting your branches network
• Learn lessons from the industry of customers’ dreams
  

From Financial Institutions:

General Managers, Vice-Presidents, Managing Directors, Global Heads and Senior Directors for Customer Experience, Customer Satisfaction, Customer Service & Quality, Customer Insight, Customer Knowledge & Intelligence, Marketing, Business Development, Customer Value Management, Customer Focus, Market Research and CRM, together with relevant solution providers.