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Event summary:

 

The Global Economic Crunch has caused financial institutions to either cut costs by shelving their training and marketing budgets and / or reduce overstaffing. They are finding it difficult to satisfy stakeholders and customers as their internal processes are being blamed. Operational Efficiency has become key to financial institutions particular those offering retail services, having to maintain excellence to ensure employee, stakeholder and customer satisfaction. The question of 2009 is: How to Achieve Operational Excellence in a time of Recession?

 

Fleming Gulf presents its 5th Annual Achieving Operational Excellence Forum in Financial Services focused on how financial institutions can achieve operational excellence in a recession period. The conference brings together over 80 Chief Operating Officers, decision makers and senior executives from the operational excellence sector meeting together under one roof in Dubai UAE on October 26 to 27 2009. The highlight of the event is experts who will be discussing key strategies on achieving operational excellence in these times. Some of the key presentations of this conference are based on Business Process Outsourcing, Cash Management, Business Process Management, Technology as the Business Leader, Establishing a Centre of Excellence and a unique topic on how to make sure your central operations fully comply with Shari’ah principles.

 

Fleming Gulf welcomes senior experts from the APEMEA region’s financial sector covering banking and insurance to the 5th Annual Achieving Operational Excellence Forum in Financial Services to explore the trends and opportunities in the region’s operational excellence sector.

 

This will be a good opportunity to network with the industry’s best.

 

Key speakers:

 

  • Iain Blacklaw, Chief Operating Officer, Al Rajhi Bank
  • Sandeep Chouhan, Group Chief Operating Officer, Commercial Bank Group, Qatar
  • Umair Chaudhary, Chief Operating Officer – UAE & Gulf, Barclays Bank Plc
  • Jerry Möllenkramer, Chief Operating Officer, RBS Middle East
  • Hisham Hammoud, Chief Operating Officer, Dubai Bank
  • Mohammed Iqbal Mankani, Chief Operating Officer, Dubai Islamic Insurance & Reinsurance Co. | AMAN
  • Julian Ashall, Chief Operating Officer, Lloyds TSB Middle East
  • Frank Archibald, Chief Operating Officer, First Energy Bank BSC
  • Venkat Menon, Chief Operating Officer, Burgan Bank SAK
  • Surendra Shetty, Group Executive Vice President & Chief Technology Officer – Technology & Solutions Group, Yes Bank
  • Sheikh Esam M. Ishaq, Chairman Shari’ah Board, Seera Investment Bank
  • Mike R. Hughes, Managing Director | Head of Global Transaction Banking, Middle East and North Africa, Deutsche Bank AG
  • Pritesh Kotecha, Regional Director – Middle East & North Africa, SmartStream Technologies
  • Shabu Ans, SVP / Head of Operations, GTS, Reconciliation & Controls, Citibank NA
  • Graham Parker, Regional Vice President – Operations & Systems, CHARTIS MEMSA Insurance Company Limited
  • Ian A. Parker, Regional Head of Operational Performance Improvement – Middle East, HSBC Bank Middle East Limited
  • Pishu Ganglani, Head of Business Process Reengineering & Excellence, Emirates NBD
  • Krishna Iyer, Independent IT Consultant
  • Mian Muhammad Nazir, Senior Vice President, Dar Al Sharia | Dubai Islamic Bank
  • Mohammed Imad Ali, Manager – Central Shari’ah Group, HSBC Amanah
  • Ali Alomran, Head – Business Systems Division, Arab National Bank

 

Advisory Panel:-

The 2009 advisory council will aid in the quest for providing high quality education on the most significant topics to ever impact the region’s financial sector.

 

  • Maroun Mourad – Chief Operating Officer - Gulf Reinsurance Limited
  • Anant Rao – Director, Global Shared Service Centre - United Bank of Africa
  • Anita Bhojwani – Regional Manager, Operations and Technology - HSBC Bank Middle East Limited
  • Ali Alomran – Head, Business Systems Division - Arab National Bank
  • Sandeed Chauhan - Group COO, Commercial Bank Group Qatar
  • Graham Parker - Regional Vice President, Operations & Systems, AIG MEMSA

Key topics:

The most crucial topics that will be addressed in this event:

 

·         How to Achieve Operational Excellence in times of a Recession

·         Strategies and Techniques to increase Efficiency by reducing Overstaffing

·         Maintaining Clients Post Business Process Outsourcing

·         Developing an Ideal Shari’ah Compliant Central Operations System

·         Optimizing Cash Management Processes

·         Generate efficiency by making automation as business leader

·         Benefit yourself by maintaining Standardization

 

Who should attend:

Chief Operating Officer, Chief Executive Officer, Chief Information Officer, Deputy CEO, Senior Vice Presidents, Group Executives, Managing Directors, General Managers & Heads of:

 

Operations, Central Operations, Group Operations, Shared Services, Center of Excellence, Operational Excellence, Business Excellence, Process Excellence, Business Process Outsourcing, Business Process Reengineering, Channel Management, Corporate Operations, Cash Management, Transaction Banking, Corporate Strategy, Technology, Automation, Branch Control, Treasury, Projects and Developments

 

Request brochure:
 
Event info:
T: +971 4 609 1581
F: +971 4 609 1589
E: anthony.permal@fleminggulf.com 		Sponsorship info:

T: +91 973 1183803
F: +971 4 609 1589
E: john.paul@jacobfleming.com

 
 

 

Gold Sponsor

SmartStream provides industry-leading Transaction Lifecycle Management (TLM®) solutions that automate complex process flows to efficiently scale, track and control financial transactions.

More than 1,000 clients, including more than 75 of the world’s top 100 banks, rely on SmartStream’s solutions to reduce operational risk and cost while addressing regulation and improving customer service.

 

Silver Sponsor


The Active Operations Management method (AOM) is transforming the world of back office operations management by providing unprecedented levels of control over quality, productivity and service delivery.

Implemented in around 12 weeks, AOM raises productivity typically between 20% and 40%, delivers improved customer outcomes and reduces the stresses and pressures on individuals working in the business.

 

Co-Sponsor

Wipro Technologies is the world's first PCMM Level 5 and SEI CMM Level certified IT Services company. We provide comprehensive IT solutions and services, including Systems Integration, Information Systems Outsourcing, Package Implementation, Software Application Development & Maintenance, and Research & Development services to corporations globally.

Within the Indian market, we are leaders in providing IT solutions and services for the corporate segment in India. We offer Systems Integration, Network Integration, Software Solutions and IT services.

Wipro's ADRs are listed on the New York Stock Exchange, and its equity shares are listed in India on the Stock exchange - Mumbai, and the National Stock Exchange, among others.

 

Lunch Sponsors


ABANA is an industry leader with more 30 years of experience in providing innovative, high-performance, and sophisticated equipments and solutions, and managed services to financial and telecommunication sectors. 

ABANA specializes in after-sales support and is renowned for its technical support system known as Fast Track® Service—the one hour solution. 

 

At Magner, we have mastered both the art and science of currency processing.  Our success is based on decades of experience in providing innovative solutions to our customers needs from simple to complex. Magner gives you a single source for a variety of needs and applications.

 

 

Conference Exhibitor

SCHS develops, manufactures, markets and services various products that are used to handle banknotes, traveler’s checks or similar certificates. Our signature products are used by banks for the automatic commissioning of packages of foreign currencies and travelers checks on request of their customers, or to produce standardized packages for retail sales of them.

 

 

Celebrating 25 years of partnership and service to the financial services industry, Fiserv is a leader in financial services technology solutions, driving innovation in Payments, Processing Services, Risk & Compliance, Customer & Channel Management, and Business Intelligence & Optimization. A Fortune 500 company, Fiserv is ranked No. 1 on the FinTech 100 survey of top partners to the financial services industry and winner of the 2008 Information Week 500 banking and financial services category.

 

DST Global Solutions provides a unique combination of local knowledge and global experience in funds management.

 

DST Global Solutions is a leading provider of software and services to the investment management industry and has over 700 clients based in 56 countries, serviced from some 20 offices around the world.  Located in Dubai, DST Global Solutions offers a resource pool with deep knowledge of developing markets, and provides complete solutions and best-of-breed products for investment accounting, performance, and risk management.

 

DST Global Solutions is committed to the Middle East and has been supporting companies across the region for over fifteen years, working with clients through periods of rapid change. Our successful long-term client relationships, combined with the delivery of innovative and cost effective solutions makes DST Global Solutions the ideal partner to help you meet the challenges of today and the future.

 

For further information please contact nash.subedar@dstglobalsolutions.com or visit www.dstglobalsolutions.com.

 

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