11 - 12 October 2010 – Dubai, United Arab Emirates
Operational Excellence is a key factor for a bank or any corporate entity to ensure that a win-win situation occurs to improve the process line, people, stakeholders and customers of the bank. No matter what business a bank commences, operations and technology will behave as the backbone of the same.
Middle East banks are now investing into technology and are considering the role of the COO and CIO to ensure stability across all processes within the bank from the back office to the front office. The challenge in today’s bank is to draw a line between the operational excellence in retail banking and corporate banking.
With series of successful operational excellence events, Fleming Gulf Conferences is back with the SIXTH Edition of the annually successful conference on achieving operational excellence in banking and finance in the name of “OPEX 2010 – The Financial COO Event of the Year”. OPEX is a platform where COOs and CIOs will determine the importance of operational excellence across all banking processes.
Key speakers:
- Banesh Prabhu, Citigroup, United Kingdom
Global Operations Head – International: Global Consumer Group - Alexander Schuetz, Deutsche Bank AG
Managing Director | Chief Operating Officer – Middle East and North Africa - Iain Blacklaw, Al Rajhi Bank
Chief Operating Officer - Ghulam A. Mohatarem, United Gulf Bank BSC
Chief Operating Officer - Harry Hanscomb, Zurich Financial Services
Chief Operating Officer – Middle East and Africa - Abdullah N. Aleisa, Jadwa Investment Company
Chief Operating Officer - Hisham Hammoud, Dubai Bank
Chief Operating Officer - Pritesh Kotecha, SmartStream Technologies
Regional Director, Emerging Markets – SmartStream Middle East - Krishna Kumar C, National Bank of Egypt
Advisor to the Chairman - Moinuddin Malim, Mashreq Al Islami
Chief Executive Officer - Pradip J Nath, Sify Technologies Ltd
Executive President – Enterprise Services - Abhijit Barua, Sify Technologies Ltd
Senior Vice President and Head of Business Development - Fatih Güneş, Sigma Consultancy
Senior Consultant - Aslam Aziz, BankT&D Consulting, United Kingdom
Managing Director and Head of the Operational Transformation Practice - Fiaz Mansha, Gatehouse Bank Plc, United Kingdom
Executive Vice President and Head of Information Technology - Haja Mohideen, Barwa Bank
Head of Information Technology - Hemant Malhotra, HSBC Bank Middle East Limited
Regional Head – Process Improvement and Quality - Dr. Hussein A. Hassan, Deutsche Bank AG
Head of Structuring MENA and Global Head of Islamic Finance - Syed Haider Mehdi, Management Excellence
Managing Director - Sunil Dhaka, ICICI Bank Limited
Chief Information Security Officer - Nadeem Sarfraz, MCB Bank Limited
Executive Vice President and Head of Branch Transformation Program - Mian Muhammad Nazir, Dar Al Sharia
Senior Vice President and Head of Legal - Leslie Duckett, Rockall Technologies
Sales Director - Christiaan Brand, ENTERSECT Technologies
Chief Technology Officer - Imad Ali, HSBC AMANAH
Manager – Central Shari’ah Group - Ziraat Bank, Turkey
Speaker To Be Announced Soon
Key advisors:
- Iain Blacklaw, Al Rajhi Bank
Chief Operating Officer - Frank Archibald, First Energy Bank BSC
Chief Operating Officer - Banesh Prabhu, Citigroup, United Kingdom
Global Operations Head – International: Global Consumer Group - Krishna Kumar C, National Bank of Egypt
Advisor to the Chairman - Syed Haider Mehdi, Management Excellence
Managing Director - Fiaz Mansha, Gatehouse Bank Plc, United Kingdom
Executive Vice President and Head of Information Technology - Haja Mohideen, Barwa Bank
Head of Information Technology
(MCA, CGEIT, PMP, CISA, ITIL, ISO9001, LA, ISO27001 LA) - Abdel Raouf Hussein, Banque Misr
General Manager: Retail Banking Operations
Key topics:
- Understand the importance of operational excellence in the current climate
- Witness a unique COO Panel where the Chief Operating Officers of leading Financial Institutions from the region will share their insights on the importance of process efficiency
- Discover how proper Shari’ah Compliant Operational and IT Systems can make a difference in process efficiency
- Build a proper and effective change management strategy to improve your internal operations
- Learn how business process outsourcing and shared services will improve centralized operations
- Appreciate the role of technology to improve information security and prevent financial crime and fraud
- Observe how important improved operational risk techniques can lead to a secured operational environment
- Benefit with deploying standardized OPEX offices in your Financial Institution
- Develop satisfied customers through proper service excellence, quality assurance and customer experience programs.
Who should attend:
Chief Operating Officer, Chief Information Officer, Group Head of Operations and Technology.
Heads, Senior Vice Presidents, and Senior Managers of: Operations, Central Operations, Operational Excellence, Process Excellence, Business Process R eengineering, Process Outsourcing, Change Management, Change Delivery, Operational Risk, Controls, Processing, Information Technology, Automation, Transaction Banking, Central Processing Units, Quality, Service Excellence, Process Improvement, Performance Improvement, Lean, Six Sigma, Business Transformation, Information Security, Projects and Developments.
Brochure Request
| Event info: T: +91 98863 54321 F: +91 80 4050 9933 E: samir.ahmed@fleminggulf.com |
Sponsorship info: T: +91 98865 12503 F: +91 80 4050 9933 E: abnerf@flemingulf.com |
Sponsors
Platinum Sponsor:
SmartStream Technologies is a recognised leader in financial transaction management software that enables firms to overcome critical transaction processing issues through increased automation.
SmartStream's Transaction Lifecycle Management (TLM) solutions provide a highly robust, massively scalable and flexible transaction processing platform for every type of financial institution and every instrument. Our industry-leading automated match rates create more proactive, exceptions-based processes that lower the cost per transaction while enabling firms to reduce operational risk, strengthen compliance and controls, and improve customer service.
More than 1,000 clients, including 75 of the world’s top 100 banks, 8 of the top 10 asset managers, and 8 of the top 10 custodians rely on SmartStream to deliver greater efficiency to their trading operations. Solutions include:
Account Reconciliation Management
Cash & Liquidity Management
Compliance Management
Corporate Actions Processing
Exception Management
On Demand (SaaS)
OTC Derivatives Processing
Reconciliations
Reference Data Management
Trade Finance
Trade Process Management
Treasury Confirmations
These solutions deliver proven processing capabilities to lower the cost-per-transaction, reduce risk and create more proactive operations.
SmartStream is headquartered in the UK with direct operations in London, Beijing, Bristol, Dubai, Frankfurt, Luxembourg, Madrid, Milan, Mumbai, New York, Paris, Singapore, Sydney, Tokyo, Toronto, Vienna and Zurich.
Gold Sponsors:
SIGMA CONSULTANCY is part of TEPUM Group, established in 1982. TEPUM brings together 150 business and technology consultants and development, implementation, training and support teams experienced in tailoring solutions for the financial services industry.
The vision of SIGMA is to provide strategic applications for financial services that enable its clients to gain competitive advantages in the global marketplace by increasing productivity and growth. Our solution portfolio includes Corporate Spend Management, Business Process Management (BPM), Enterprise Content Management (ECM) and Customer Relationship Management (CRM) Solutions for Financial Services.
Our flagship product, Fidelity is a web based Spend Management solution designed specifically for the banking industry. It automates the full lifecycle of a bank’s asset and spend management processes including Budget Management, Demand and Procurement, Service Management, Contract Management, Supplier Management, Real Estate and Construction Management and Accounting. Fidelity presents multi-company, multi-language and multi-currency support and is fully compliant with BASEL, ITIL, and CoBIT standards.

Sify is among the largest Managed Enterprise and Consumer Internet Services companies in India, offering end-to-end solutions with a comprehensive range of products delivered over a common telecom data network infrastructure reaching more than 600 cities and towns in India.
As a certified service provider for network and data center operations and customer support, and for provisioning of VPNs, Internet bandwidth, VoIP solutions and integrated security solutions, a host of blue chip companies use Sify’s Enterprise businesses. Sify also has licenses to operate NLD (National Long Distance) and ILD (International Long Distance) services and offers VoIP back haul to long distance subscriber telephony services. The company is India's first enterprise managed services provider to launch a Security Operations Center (SOC).
Sify also caters to global markets in the specialized domains of eLearning Services and Remote Infrastructure Management Services. Consumer services include broadband home access and the ePort cyber café chain. Portal business includes Sify.com and Samachar.com, the popular non-resident Indian portal.
For more information about Sify, visit www.sifycorp.com.
Silver Sponsor:
Rockall Technologies Collateral Management Solution provides a bank with improved visibility of its credit exposure while providing greater confidence in Loan to Value via pro-active management of the collateral in order to reduce risk. Rockall's Solution gets a bank first in line when the collateral value falls below the threshold of the exposure. Rockall Technologies are proud to include the likes of Wells Fargo, Standard Bank of South Africa, US Bancorp, National Australia Group etc amongst our many global clients managing over $1 Trillion Dollars of Collateral daily. Our solutions are used to manage Collateral and Limits across Consumer, Commercial, Wealth and Trade Commodity Finance etc.
ENTERSECT Technologies is a software company based in Stellenbosch South Africa, specializing in cutting edge software development for the Mobile Phone environment. The fact that most users carry their phone with them at all times allows a whole new range of interactive decisions that can be pushed to the user if done securely. We specialize in online identity validation and transaction authentication using the mobile phone as a token. Gone are the days of OTP’s. Bilateral certificate validation allows us to uniquely identify each mobile phone user on the planet – ensuring non-repudiation for all transactions authenticated by our system.
Global Security Network (GSN) is a French company founded in 1999 with its headquarters in Abu Dhabi, United Arab Emirates (UAE). Today GSN has operations in Europe and Middle East through its wide network of subsidiaries and partners. Resolving our customer's information security issues is quite complex and demands creative security solutions to meet their needs. Towards this end our information security experts work closely with our customers to come up with solutions that are a perfect fit for their unique environment. On the other hand we also aim to offer security solutions that do not create a hindrance for end-users but in fact provide them with a very pleasant user experience. To achieve this goal some of the latest security solutions we offer include interactive transaction authentication without the need for one-time passwords (OTPs), enterprise authentication without the need for passwords, email encryption without the need for client-side software etc.
Conference Sponsors:
BankT&D Consulting specialize in the implementation of bank strategies.
We have a long list of satisfied clients who value our help in implementing their strategies and plans. This includes assisting them to transform operations, re-engineer processes, manage risks, develop human resources, support mergers, acquisitions and divestitures.
We bring international best practices in banking to the local markets. Our consultants are seasoned bankers from leading international banks. We understand the need for results because we have been there as bankers ourselves. We speak the language of our clients, understand the business and managerial issues they face and help them rapidly create and implement realistic solutions.
Learn more about us from our website www.banktandd.com.
VeriPark is a software house specialized in providing multi channel delivery and CRM solutions to financial institutions. The company employs 130 staff and it is headquartered in Istanbul and has branch offices in Dubai and Cairo.
The company has specializations in the following areas:
• Internet banking, call center, kiosk and mobile banking applications
• CRM implementations for new customer enrolment, 360 single view, branch teller solutions
• Loan origination solutions for banks and consumer financing companies
VeriPark is a Microsoft Gold Partner and received the “2010 Dynamics Partner of the Year Award” in the world for Financial Services Industry.
VeriPark’s customers are DubaiBank, Dubai Islamic Bank, Lebanon Gulf Bank and many other banks in Turkey.
Media Partners:












